Jira user creates a team-managed project but is unable to add people to it. How can this be enabled?

[Johannes Melkeraaen]

I am Jira and Confluence admin for the company. Jira users are allowed to create projects. But they cannot add people to the project. From Project settings, they see the Access item and can navigate into the gui for adding people. The button to add people is active. But they are unable to display the relevant user names to be added. I as "super-admin" have to do it for them, at the moment. As Project Admins (it is their own projects, and they show up as a person with the "Administrator" role in the Project settings/Access pane) they should be able to add users without my help. How can this be accomplished?

Thanks in advance!

br

Johannes 

[Jack Brickey · Accepted solution]

So they start typing a name but it does not show up? This should not be the case. Is it happening with multiple projects and users?

[Johannes Melkeraaen]

Thanks for picking up my issue: yes, exactly. and it happens for multiple projects and users.

[Johannes Melkeraaen]

When I type the (start of) names I get a list of matching users to choose from. The others don't get this. 

[Jack Brickey]

Hi @Johannes Melkeraaen , can you check if your Global permission allows  users to have Browse users and groups permission.

click on the gear icon in upper right then system > global permissions 

[Johannes Melkeraaen]

Thanks for the tip, Jack! I have now added this permission to the "All users from Azure AD" group. I will comment again once I know if this does the trick, most likely by Monday.

br

Johannes

[Johannes Melkeraaen]

@Jack Brickey confirming that your tip was the solution. Thanks again!

br

Johannes