Linking SLA tickets to backlog

Hiti Verma
Contributor
December 4, 2022

Hi,

 

I have one backlog created in JIRA and I also, have a Service desk. How can I move my P3/P4 ticket to the backlog and at the same time status of this ticket visible to the customer? 

 

Thanks

1 answer

1 vote
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 4, 2022

Hi @Hiti Verma

You may want to use jira automation to create tickets from jsm and link them to a backlog. 

You can use this tutorial as an example and create JS tickets when certain conditions apply: https://youtu.be/5Xs8cnDIFBo

You can then use another automation to keep the tickets in sync based on statuses between the two projects.

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