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Lookup custom field "Reporter-Email" and if a user is found update "Reporter"

Rachael Garbee
Contributor
September 25, 2020

I'm looking to create an automation that will look at an email address in the custom field we've name "Reporter-Email" and try and match that with a user in the system. We receive inbound requests into Jira from Google Forms via a Zapier integration and b/c of this the user request isn't always a user in Jira. I want to match when possible to a Jira user but we know one won't always be found which is why we're using the custom field 
"Reporter-Email" to generate the inbound request email. Any ideas on how I would accomplish this or if it's even possible. 

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