@Mentions stopped working
Vlad Laikou
I'm New Here 
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Hi! Suddenly Jira mentions stopped working for some users. We checked the permissions and they look identical for the users who still can use mentions and for those who can't. As the user types @somename no one is found. Jira offers to add teammate instead. Even though this person already exists in Jira.
1 answer
1 accepted
Trudy Claspill
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Vlad Laikou
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Bry
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Hello!
Suddenly Jira mentions stopped working for me. We checked the permissions and they look identical for the users who still can use mentions and for those who can't. As the user types @somename no one is found. Thank you!
The @ symbol changes to the red symbol
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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