I just added a new status to my workflow. When testing the new status in a ticket, I select the status in the ticket and instead of transitioning to the status, it's opening a new ticket.I've never had this happen before when adding a new status.
Can you provide screen images or a video that demonstrates this?
Are you working with a Team Managed project or Company Managed project?
Are you working with a Software, Work Management, or Service Management project?
Can you provide an image of the workflow?
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Update: figured it out
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