No actions performed - Automation

[František Vůjtek]

Hello there guys. I want to ask you one simple qustion.

Im having troubles with my automation rule.

Here i want to close the linked issues with a specific linking to a status DONE. Thats working, all good. But i have problem with the "no actions performed" Because the rule was run bu nothing happend but the opearation executions are still deducted and i want to avoid this to not loose our operations execution because of that.

I was reading some other articles and people recommended to add a JQL condition, but im afraid this is not gonna help and it will be the same result.

Do you have any ide what i should set to not loose the operations when the ticket was DONE but not for the specific link?

[John Funk]

Hi František,

Correct, it will fire every time an issue is moved to done. The only ways around that are to do either a Scheduled trigger and only run it once a day or a couple of times a day. Or you can set a value of a custom field in a post function on the workflow when it applies, and then change your automation trigger to fire when the value of that custom field is changed. 

[František Vůjtek]

Oh, thats bad. I need instant transition to the status to have relevant data when the ticket has been closed.

Its there a better way how to do it?
+ or do you think this rule can be rewritted to the single project rule that would avoid consumation of those operations?

[John Funk]

You could copy the rule and have it be a set of single project rules - that would be a fast fix. But if you need to update the rule, you'll have to do it 8 time, or update one and copy it again to 8 new rules and delete the old ones. 

Or you can go the route above where you set a custom value in a transition post function. 

[František Vůjtek]

Ok John, but it will work? 

When i want to set this rule between projects, lets say

Issue from Project A is closed and i want to close linked issue which is on Project B.

I was trying to set it in single project but it was not working, nothing happened if the issue was transitioned to DONE.

[John Funk]

Oh, no the first suggestion about having multiple single project rules would not work. 

But the second one should work where you use the post function and set the value of a custom field. (the field can be hidden from the screen).