On Status transition assign ticket to Custom field, and if undefined assign to default user.

[vshah]

Hi,

We want to achieve the below scenario, when the ticket transitions from ‘In Progress’ to ‘In testing’:

• The ticket should get automatically assigned to ‘QA responsible’ field (Custom field -User type)
• And if QA responsible field is undefined, then assign to the QA Lead (fixed user)

To achieve this I tried below combination

• Post function on the workflow to auto assign to QA Lead and
• Jira automation to reassign to ‘QA responsible’.

However when the ‘QA responsible’ field is not defined this doesn't work; because the ticket first gets assigned to QA lead and then gets unassigned because the QA responsible is not defined, so problem remains unsolved .

If this has to be done via code in Automation, then can you please give me the exact code.

[vshah · Accepted solution]

Found the answer with Jira Automation

If QA Responsible field is not empty, then Assignee = QA responsible
If QA Responsible field is empty, then Assignee = fix user