Powershell with Jira Service Desk

[Dietrich Lehr]

I regularly get confused as do others about Jira vs Service Desk.

I'm looking to automate the opening of tickets through the Service Desk, NOT Jira and Kanban boards, etc...

Is this module (JiraPS) for service desk? https://github.com/AtlassianPS/JiraPS

If not, is there a powershell module for it?

[Dario B · Accepted solution]

Hello @Dietrich Lehr ,

From what I can read by opening the given link and, from there, the JiraPS documentation, it looks like is using the Jira Core Cloud REST API endpoints to interact with Jira Core:

• https://atlassianps.org/docs/JiraPS/
  
  

  JiraPS is a PowerShell module to interact with Atlassian JIRA via a REST API [...]
  [...]
  

  SEE ALSO

  JiraPS on Github

  Jira’s REST API documentation

As you can see, their documentation is explicitly pointing to the  Jira Core Cloud REST API documentation.

Therefore, JiraPS does not seem to include methods to interact with Jira Software and Service Desk via REST API:

• Jira Software Cloud REST API
• Jira Service Desk Cloud REST API

Finally, if the difference between Jira Core, Software and Service Desk is not clear I strongly advise to review below links:

• JIRA Service Desk: The Difference Between JIRA Service Desk and JIRA Software/Core
• Jira Service Desk: How Jira Service Desk works with Jira Core/Software
• Jira Service Desk: Issues vs. Requests
• Jira Service Desk: Create an Issue vs: Raise a Request

I hope this helps 

Cheers,
Dario