Problems with Google Chrome

[Michael Werner]

Hello,

is there a known problem using Google Chrome with Jira?

The reason I'm asking is, I was trying to complete my profile and always got the message "Can't update xxx right now. Please try again later."

xxx can be replaced with whatever piece of information I wanted to update.

I got this message earlier this morning. So I stopped, did something else and tried again this afternoon. Same thing.

I switched to Firefox and could change my profile without any problems. 

Any ideas?

Kind regards,

Michael

[Mikael Sandberg]

Have you tried using an incognito Chrome window? Also, are you using any Chrome extensions like ad-blockers?

[Michael Werner]

Hi Mikael,

thanks for your answer. The only Chrome extension I use is for Acrobat. I haven't tried incognito. However, today it is working, I can login. 

I will keep that incognito thing in mind should I ever run into this problem again (hopefully not).

For now I think I will file it as an unsolved mystery.

Thanks,

Michael

[Martin Bayer _MoroSystems_ s_r_o__]

No Chrome browser is supported by Jira. Can you try to clean Chrome cache?

https://www.google.com/url?sa=t&source=web&rct=j&url=https://support.google.com/accounts/answer/32050%3Fco%3DGENIE.Platform%253DDesktop%26hl%3Den&ved=2ahUKEwjYxKTThaPrAhUSGuwKHXKnD-cQFjABegQIDBAF&usg=AOvVaw3rI5nhkW3eCVk5KCTFrnuu

[Michael Werner]

Thank you Martin. I've cleaned the Chrome cache, closed Chrome and restarted the computer.

As a result, I can't login to jira or the community using Chrome.

I go to the login page and type in my username

Now I hit enter on my keyboard or click on continue and get this

So I'm asked to create a new account. I don't want to do that because I have an account already. If I click on the Log in link, I get back to the 1st screen shot and it starts again. So I'm running in circles here.

With Firefox everything works.

Michael