Project Admin can see other projects when creating Boards, but not his

[John O_Reilly]

I am the org admin. I granted a user Project Admin to 2 Jira Software projects. When this user tries to create a board in one of his projects, several other projects show in the dropdown, but his 2 projects do not. What am i missing? I confirmed he has Admin permissions and both of his projects are Open.

He'd also like to use 1 board across 2 projects, where updates are reflected in both.

Suggestions?

[John Funk · Accepted solution]

Hi John,

When you say he is trying to create a board in one of his projects - what does that mean? How is he actually trying to do that, since you don't "create a board in a project".

If you mean he is trying to populate the Location field in the Board Settings General tab, and the project is not showing up, then is it probably a Jira Work Management project or a Team-managed project or a JSM project. Those types of projects will not show in the Location field. He would need to attach the location to his personal profile. 

[John O_Reilly]

In Jira Software the user goes: Your Work > Boards >View All Boards > Create Board > Create a Scrum Board > Board from an Existing Project > Next

From there he can name the new board, but the Project drop down does not show his 2 projects

[John O_Reilly]

The only Projects that show in the dropdown are Company-managed Projects and Service Management (JSM) projects. We prefer Team-managed projects so Dev teams can customize their projects without affecting other projects.

[John Funk]

Okay, figured that was probably the case. As noted in my first response, you will not be able to create a board and associate it with a Team-managed project nor a Jira Work Management project. Those types of projects have built-in boards and you are expected to only use that one board created when the project is created. 

[John O_Reilly]

Got it, so if they were Company-managed projects this would work, but Team-managed projects are intentionally isolated from each other.

Thanks for the thorough answers, John

[John Funk]

Yep, that's the gist of it.