Question using smart values when creating automation

[Derek Crawford]

When writing some automation for assignee, I was using {{Issue.Assignee}} but just realized the user work ID is being sent.  What should I use so I get the users actual name?  Would {{Issue.Assignee.displayname}} work?

[Bill Sheboy · Accepted solution]

Hi @Derek Crawford 

Please try this: {{issue.assignee.displayName}}

And note that smart values are mostly case-sensitive, so keep an eye on that when things do not work as you expect.  You may end up using a different value which has a different capitalization  :^)

Kind regards,
Bill

[Derek Crawford]

@Bill Sheboy Perfect I was wondering if case was sensitive.  Would it match the case of the field name?  If so, then shouldn't it be {{issue.Assignee.DisplayName}} where "Assignee" is capitalized in Jira?

[Derek Crawford]

Or should Issue be capitalized as well?

[Bill Sheboy]

No, it is {{issue}} and {{issue.assignee}}  Although, some things work in various cases, in my experience with automation rules.

https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

Most of the built-in smart values use camel-case, where the beginning is lowercase and the start of each new word is uppercase.

The Jira views' UX field, smart value, automation rule UX, and REST API often appear to use different cases.  Even within smart values, some are not consistently the same pattern.  I am hoping that one day we get a better glossary for these values:

https://jira.atlassian.com/browse/JIRAAUTOSERVER-103

When in doubt, please try this technique to find the smart values for your fields:

https://support.atlassian.com/jira-software-cloud/docs/find-the-smart-value-for-a-field/