As an admin, I still can't add a sprint burndown to my Jira dashboard

[Bar T]

When I add the gadget to the dashboard, it shows: 

{"errorMessages":["You currently don't have access to perform this operation."],"errors":{}}

[Avinash Gautam]

Hi  Barbara,

Could you please check https://jira.atlassian.com/browse/JSWSERVER-13212

This issue is explained in the above ticket.

--Avinash Gautam

[Nic Brough -Adaptavist-]

As an admin, you have admin rights, not access to other stuff (although admin lets you maintain the other stuff).  Are you a user within the project?  With permission to see the board?

[Bar T]

Yes, I created the board, the filter is shared and trying to add it to my dashboard. Looking for the "help" section for JIRA but it brings me to this documentation site.

[Nic Brough -Adaptavist-]

Ok, if it's your board, you can definitely see it.  I don't know what "the filter is shared and trying to add it to my dashboard" refers to, as you add gadgets to a dashboard, not filters, and there's several ways to get some gadgets on a dashboard.  Could you describe what you are doing?

[Bar T]

I am on the JIRA dashboard and try to add the gadget for the burn down chart to show. That is when that error happens. The filter /board itself for the burndown chart is shared for others to view, not sure why it won't display on the dashboard

[Nic Brough -Adaptavist-]

Ok, so could you tell us exactly when the failure happens.  When you click on "add gadget", or when you select a gadget from the list and add it, or when you are in the gadget config and you click confirm to update the settings?

[Bar T]

I go to the dashboard.

Add gadget

Select the Sprint burn down gadget

Add

Result: {"errorMessages":["You currently don't have access to perform this operation."],"errors":{}}

[Nic Brough -Adaptavist-]

I'm slightly curious as to where the "errorMessages" and braces are coming from in there, because when I've got a broken gadget, I only get the actual error message.  It suggests you're using an odd way of adding gadgets.

Anyway, three more questions:

• To whom does the dashboard belong?  Is it yours or are we looking at the system one?
• Is the board and board filter shared with groups/projects that your admin account is definitely in?
• What happens with other gadgets?  Could you test with other Agile and none-Agile gadgets?