Automation Is Posting Duplicate Slack Messages

[jteamsupport]

We've created basic automation that grabs a selection of tickets in a specific status, and posts that list to a slack channel each week. No matter how the slack message is configured, even using the out of the box templates from Atlassian, it's duplicating the slack message. 

Automation Configuration: 

1. When:Scheduled(Uses JQL)

2. Then: Send Slack Message
Here are the tickets that will be released this Tuesday!
{{#lookupIssues}}
* {{key}} {{summary}}
{{/}}

This results in two identical messages being posted in slack. 

"Here are the tickets being released this Tuesday
*issue one 
*issue two 
*issue three"

"Here are the tickets being released this Tuesday
*issue one 
*issue two 
*issue three" 

[Derek Owens]

Limiting the JQL to the lookup action and excluding it from the scheduled trigger also resolved the multiple slack message issue for me. Thank you @jteamsupport

[Elliot Jones]

I actually found the solution. 

Make sure that the JQL is not listed in the trigger section, as well as the lookup action. This if I am reading correctly, means that using CRON is no longer an option. I have set my message just to go out daily instead of mon-friday, and it seems to solve the problem.

That said I feel it needs a real Atlassian based fix.

[Elliot Jones]

If anyone can help with this I am also suffering from this problem.

[Clark Everson]

Hi Jonathan,

Welcome to the community!

Is the automation rule showing anything in the log? Is the rule triggering more than once? If so I would check the JQL

Best,
Clark

[jteamsupport]

Thanks for the feedback! The log just shows that it was successful. It ran once. Posted the slack message. 

Action Details: 
Send Slack Message: Successfully sent slack message. 

[jteamsupport]

Actually, I found a work around. Not sure what could cause this.Use the same JQL query. Instead of using it on the "When Scheduled" step, create a new step for "Lookup" 

1. When:Scheduled(Just sets the time)

2. Then: Lookup Issues(Use the JQL here)

3. Then: Send Slack Message
Here are the tickets that will be released this Tuesday!
{{#lookupIssues}}
* {{key}} {{summary}}
{{/}}

That works fine. 

[Mithila N Bhat]

Hi I tried this and I still get duplicate messages. Any idea what might have gone wrong here?

[Nathan Mackenzie]

Hey All, I had the same issue and I believe it's because it applies the slack message for on every issue the JQL search finds to apply changes on. So 4 issues found in the JQL = 4x slack messages.

I have fixed it by not having the JQL search in the schedule module but rather have a branch module down the line which includes the JQL search to pull in issues to apply the changes to. I have the lookup module ahead of this and I now only get the single slack message.

Basically you want the lookup issues module ahead of any JQL filter 👌🏻

This screenshot will help explain:

[Elliot Jones]

Hello there. What about the case where no action is to be taken? I simply want the list and I am still getting duplicated Slack messages.