Automation access Forbidden Error

[IT Operations]

Hi, We're splitting off one of our products to their own new instance of Jira Software and when setting it up I've received this error message: 

Given this is a new instance (Free level with community only support) wondering if there's any way to resolve this?

Worth noting: 

• only three projects in the instance
• basic set-up with only 1 plug-in so far

[IT Operations]

It looks like the Automation link is looking for a license for this Plug-In but it's not one that we've installed, and I can't find it in the market place. Anyone know anything about it? 

[Sven Pardijs]

Hi, 

We are experiencing the same problem and would like to see a solution to this.

The solution we got from the support was to follow ticket JRACLOUD-74715 - Automation for Jira not available on the Cloud sites, when the site is restored with a server or Cloud back up, but this will take quite sometime and we would like to fix this asap. 

Greetings, 

Sven Pardijs

[IT Operations]

Hi Sven,

Slightly different issue as we haven't yet restored any data or done any backups. 

We're still in the initial set-up stage and want to test if automation will work for us without a plug-in.

[Trudy Claspill]

What operation were you trying to perform?

[IT Operations]

I was trying to navigate to the Automation landing page under the Project Settings. Also tried to access via the lightening bolt on the Board as a previous thread mentioned trying that, but no luck.