Automation to remind team members to Update an issue

[Rodrigo Kdosh]

Team, please do you know how to create an Automation to remind team members to Update an issue if they left issue without comments more than 3 days? Thanks!

[Rodrigo Kdosh · Accepted solution]

(project in (PRJNUMBER)) AND ( project="PRJCODE" and status in ("IN PROGRESS", "IN REVIEW", "ANALISYS", "TESTING", "BLOCKED", "SELECTED FOR DEVELOPMENT") and updated < "-3d") and labels = Label1 and updated < "-1d"

Worked like this!

[Blue Ridge Consultants]

Automation for Jira scheduled rule to run once a morning to check a JQL filter based on the last comment.  JQL would be something like this.

issueFunction in lastComment("before -3d")

If the JQL filter pulls any issues comment on the ticket with the @ assignee's name so they get a notification.

[Rodrigo Kdosh]

Thanks mate. I tried issueFunction in lastComment("before -3d") but it shows an error: 

Invalid JQL

Field 'issueFunction' does not exist or you do not have permission to view it.

[Blue Ridge Consultants]

Ah, I think that JQL function comes from Script Runner.  It looks like there might not actually be a native way to do that without an app.  Another option would be to check when an issue was last updated if you aren't looking to spend on an additional app.

[Rodrigo Kdosh]

Maybe. I was thinking about if last comment date ie greater than 3 days, Automator could send a reminder email

[Valerie Knapp]

Hi @Rodrigo Kdosh , thanks for your question and welcome to the community!

I would suggest you take a look at the Automation library for a rule that does something similar and then amend it for your needs.

This one, Automation to remind team members to Update an iss... (atlassian.com), for example, is checking every few days for an attachment but you could change it to say that a ticket hadn't been updated after an amount of time to send an email to the reporter, reminding them to progress or work on the ticket.

[Rodrigo Kdosh]

Thanks, Valerie, but I don't find this kind in Automation Library, or maybe I'm looking into the wrong place. Do you have a link with the examples?