Board with multiple projects not working

[Carolyn]

So I've created a filter that spans multiple projects, let's call them A and B. When I look at the filter, it's working fine - I see items related to both projects.

However, when I create a board using this filter, I see only items relating to project A.

What's going on here? 

[Jesse Kona]

A few questions:

1. Is this a Scrum or Kanban board?
2. Are these team-managed or company-managed projects?
3. In Board settings, are all of the statuses mapped to columns?
4. Are there any sub-filters applied (check Board settings)
5. Just making sure - are there open issues in both projects?

[Carolyn]

This is Kanban board. 

One of the projects is a team managed project, one is a company managed project. The items that I can see in the board belong to the company managed project. (?Maybe this is the problem?)

Looking at the board configuration, I don't see anything in the 'unmapped statuses' for columns, on the other hand, I don't see any of the statuses for the items in the project that doesn't show up, either. 

There are no sub filters

Yes, there are open issues in both projects.

Thanks!

[Jesse Kona]

Thank you for this.

There is no problem having a single board show both Team-Managed and Company Managed issues - fundamentally that should be fine. 

However, all of the statuses do need to be mapped to columns.  You should be seeing the statuses from the Team-Managed project in either the "unmapped" section or mapped to an individual column. 

I am not immediately sure why you are not seeing the Team-Managed statuses, but this does appear to be the root cause. 

Shot in the dark - are you a project admin for the Team-Managed project?

[Carolyn]

I don't see statuses from the Team-Managed project in either the 'unmapped' section or in an individual column. For instance, one of the statuses in the Team Managed project is 'TO DO', but this is what I see in the board config:

No unmapped statuses, but no sign of the statuses from the Team Managed project either.

I'm a project admin for the company managed project, but not the team managed project.

Thanks!

[Trudy Claspill]

Hello @Carolyn 

Are the projects Company Managed projects or Team Managed projects?

Are you creating a Scrum board or a Kanban board?

A kanban board is created with a subfilter automatically to screen out issues that have a Fix Version where that Version has been set to Released.

Have you checked the column/status mappings for the board? Are all the statuses mapped to columns?

[Carolyn]

One of the projects is a Company Managed project. The other is a Team Managed project. The one whose items show up is the Company Managed project.

It's a Kanban board.

There's no Fix Version or Version that we're using, so any subfilters on that should not be coming into play.

There's nothing in the 'unmapped status' section of the board configuration. That said, I do not see the statuses corresponding to the project that doesn't show up.

Thanks!

[Trudy Claspill]

Can you show us the filter?

Are the missing issues from the Team Managed project children of Epics? If so, that explains why you don't see them. If that is the case let me know and I'll explain why.

I've read posts from others where they removed the subfilter concerning Fix Version and then additional issues started showing up, even though those issues didn't have Fix Version data.

[Carolyn]

Here's the filter:

Here's part of the search result using the filter:

Notice the project 'INFRA'. That's the one I can't see in the board.

When I look at the board produced, I  can see INT-1132, but not INFRA-135.

Here's what INFRA-135 looks like:

Notice that it is not part of an Epic. 

Suggestions?

[Carolyn]

anybody? 

[Trudy Claspill]

Hello @Carolyn 

When viewing the filter can you click the "Switch to JQL" link and show use the complete filter syntax that is shown?

[Carolyn]

Hi Trudy,
The JQL query is:

project in (INFRA, "INT") AND issuetype in (Bug, Epic, Story, Task) AND status in ("CLAIM FIX", "In Progress", "IN TEST", "Need More Information", New, Reopened, "Selected for Development", "To Do") AND component in (EMPTY, "Experience Server", Storage) ORDER BY summary ASC, status DESC, key ASC, created ASC

Thanks!
--C

[Carolyn]

I am beginning to fear that I have an unsolvable problem.

[Nic Brough -Adaptavist-]

I do not think you have an unsolvable problem, I think your query might be being too picky and/or looking at the wrong field, and hence excluding too much.  (I've dropped the "order by" here, I think the problem is selection, not sort)

project in (INFRA, "INT")

AND

issuetype in (Bug, Epic, Story, Task)

AND

status in ("CLAIM FIX", "In Progress", "IN TEST", "Need More Information", New, Reopened, "Selected for Development", "To Do")

AND

component in (EMPTY, "Experience Server", Storage) 

It's the last line I want to question the most.  The others work, I think, although I would want to quickly check that each line does return what I would expect.  Do your Infra and INT projects contain those four issue types and share workflows that include those shared status?

The last line has two possible problems though.

1.  Looking at "storage", the question is whether this is "storage-from-INFRA" or "storage-from-INT".  If both projects have a component called simply "storage", then this clause needs to be 

component in (EMPTY, "Experience Server", Storage, Storage)

It needs to look at the two independent Storage components in two different projects

2.  Empty looks wrong.  Do you have a component called "Empty"?  Maybe try 

and (component is empty or component in ("Experience Server", Storage))