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Can't open or download attachments from Jira

Iryna Afonska
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July 1, 2021

I can't open or download attachments from Jira tickets (png, jpg, doc etc). It continuing during more than 2 weeks. 

- I can attach files to the description during creating tickets, but after saving, attachments are failed and I cannot open/download it (see screenshot 1)

- I can't download attachments to the comments (format of files doesn't matter) (see screenshot )

Tried from different browsers/incognito page - nothing

1 answer

0 votes
Jaikish Pai
Contributor
July 1, 2021

Hi,

I think you should check with the Jira admin about change in the Project Permissions.

Project Settings - > Permissions -> Attachment Permission 

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atlassian, aafp, jira migration, marketing collaboration, end siloed work, streamline workflows, kerrie gottschalk, jira cloud admins, unified marketing, process visibility, team efficiency, cross-team collaboration

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