Can we set custom SLA for the reported issue?

[kavita.chouhan]

-> In my project I want to set up a custom SLA for different issue types.

Is this feasible?

[Jason Galea]

Yes that is possible.

All you need to do is define the Issue Type using JQLs from on the "Goals" section when editing the SLAs. Example below:

• issuetype = "Bug"
• issuetype = "Support Request"

for each JQL you can enter the SLA goal

Cheers,
Jason

[Zoryana Bohutska _SaaSJet_]

Hi @kavita.chouhan 

Welcome to the community!

You can consider third-party tool SLA Time and Report.

It lets you set as start and stop condition different issue fields, including issue types. So in this way, you will be able to filter the issue list for SLA settings depending on types.

Also, you can set the number of SLA configurations you need, according to different kinds of types.

 Hope it helps

Regards

[Gökçe Gürsel {Appfire}]

Hi @kavita.chouhan ,

Since you've marked this question with jira-software-cloud tag, I want to note that you can't use built-in Jira SLA features in Software projects.

However you can use Time to SLA to track your SLAs in Software, Core and Service Desk projects.

With Time to SLA you can also define different SLAs for different issue types using the JQL box in the SLA configuration menu.

You can also use some novel features like different calculation methods, SLA reset, detailed reporting and so much more.

Let me know if you have further questions.

Regards,

Gökçe

Please note that I'm one of the folks from Snapbytes.