Create Ticket through email... what's change?

[Derek]

It seems as though something have changed in JIRA as of July 30th customers for my company cannot email in to create tickets. We have a pretty active email server. Any help would be appreciated.

[Alex Koxaras -Relational-]

Hi @Derek 

It seems that someone has changed the customer access settings. Kindly click on "update the customer access settings" (2nd image you pasted) and see what are the settings there.

[Derek]

It looks as if it's never been updated... We have had same JIRA cloud instance for years... Did wording change so it deselected into a no-selection default?

[Derek]

Meant to edit issue not answer.