Custom field not appearing on tickets

[marie.mitchell]

Hello,

I have added a couple of new custom fields and applied them to the correct screen scheme for my jira board, but they are not appearing on tickets. Am i missing a final step?

Thanks!

[Claire Parchem]

Commenting very late but just adding to the discussion in case someone else is looking for this issue and comes across this ticket on jira like i did! 

Here are the 4 things to check if a field isnt showing up in an issue: 

• Make sure its included in the screen for the view you're looking at (ex. might be in edit/view but not create) 
• Make sure its in the field config and not marked as hidden there 
• Try checking 'configure fields' from 'create issue' and then 'select all' for all fields to show when creating a ticket
• Check the context for the field as it might have been set up to only apply to specific issue types (ex. its configured to only appear in Epics) 

[marie.mitchell]

@Trudy Claspill @Martin Bayer _MoroSystems_ s_r_o__ 

Thank you for getting back to me!

It seems that it was set up correctly, however it was just not visible. I had to select 'configure fields' from 'create issue' and then 'select all' for all fields to show when creating a ticket.

[Trudy Claspill]

Hello @marie.mitchell 

You also need to ensure that the new custom fields are part of the Field Configuration Scheme assigned to the project (if you're working with a Company Managed project).

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @marie.mitchell what is the type of the project? Can you share some screenshots? In company managed projects, you need to configure Screen Scheme to Issue type Screen Scheme to Project. Did you configure all these parts?