Duplicate detection in Jira Cloud

[Mohajit Acharya]

I have a customized workflow for "Candidate" issue type in Jira Software for a Recruitment project.

I have a requirement to check the "Summary" field content which essentially is used to capture "Candidate Name" in order to detect and stop duplicate entries from creation. 

I have searched and found that there are two Plugins but both are meant for Jira Server and not for Jira Cloud and they are "SuggestiMate" and "Duplicate Finder". 

Additionally, is there a way I can detect duplicate using a combination of  custom fields i.e. by using "Summary" and "Email Address" as the duplicate detection criteria?

I have Adaptavist ScreenRunner plugin subscription. Any help would be highly appreciated. Thanks in advance.

[Irina_Bel_Stiltsoft_]

Hi @Mohajit Acharya ,

Here's a video where I show a way to find and link duplicate tickets with Jira Automation. It worked out for me; maybe you will find it helpful too.

[Florian]

Hi @Mohajit Acharya 

I don't have a solution to prevent duplicates but at least you can automatically mark potential duplicates with a link. With "Automation for Jira" you can iterate over issues (branch rule) that match a JQL expression. Within your JQL you can compare as many fields as you wish.

Here is an example of a similar request: https://community.atlassian.com/t5/Jira-questions/Link-issues-from-different-projects-based-on-parent-issue/qaq-p/1465105#M441206

In this example they are looking for other issues based on the summary. After some hurdles at the beginning it finally worked.

With an additional rule (triggerd when issue is linked) that is not par of the example you can then automatically close or delete one of the issues.