Hello All

[Ori Lazar]

(Jira cloud )

I'm trying to set an automation rule (see below) 

the problem is that the field "Score" is a custom field from some  addon  and because of that the rule doesn't recognize the trigger Value....

I know that there is a way to solve this problem but I am not sure  how.

please advise ...... 

 

[Bill Sheboy · Accepted solution]

Hi @Ori Lazar 

I recommend trying a couple of things:

1. Try the generic issue updated trigger instead, and check the changelog to see if your field changes.  If that trigger also does not fire...
2. Contact the vendor in the marketplace to learn if their fields can support automation rules.  There appear to be two different vendors with a product with that name, so you will need to determine which one it is: https://marketplace.atlassian.com/

Kind regards,
Bill

[Yanty Ghani [ServiceRocket] · Accepted solution]

Hi Ori,

What error message did you get in the Audit Log? And what's the add-on that add that custom field?

[Ori Lazar]

Hi @Yanty Ghani [ServiceRocket] 

The addon is  an app called :

"Backlog Prioritization"

and this app has created a field called "Score"

there is no error message , the trigger just wont start it.

[Yanty Ghani [ServiceRocket]]

Hi Oli,

Thank you for the info. I tested this and, as you said, the automation didn't trigger because "Score" field does not act like a regular field in Jira, because it's populated based on some calculation.

Perhaps you can rethink of the trigger and the purpose of the automation. For example, if you wish to send email to some users to inform them of the "Score" value, maybe it can be triggered by certain transition, or when a comment is added with specific text in them. Then you can add {{issue.score}} in the content of the email.