Help Required : Jira Tickets Aging and Comments

[Preem Prakassh Dayaal]

Dear All 

Any inputs around the below will help me 

Scenario : 

In my backlog I have a huge number of tickets that are created and are aging . 

My requirement is to automate this in such a way that 

every 10 days , the query will check when was the last update done on the ticket and then a notification is sent to the assignee over email . 

I have tried it using automation : schedule option in Jira 

Is there any other analytics I can do on the tickets so that they are regularly updated by the assignees ? 

[Benjamin Dains]

If you have Jira Automation it can be really simple.

This is off the top of my head so sorry if this isn't a copy paste for you but it will give you what you need to create what you're looking for:

IF 

updated < -10d


THEN

Send Email (Jira Automation Action)
To: Assignee
Subject: Your issue: {{issue.key}} hasn't been updated in 10 days.
Body: Please go update your issue: https://jira.yourinstance.com/browse/{{issue.key}}

[Benjamin Dains]

If you have Jira Automation it can be really simple.

This is off the top of my head so sorry if this isn't a copy paste for you but it will give you what you need to create what you're looking for:

IF 
updated < -10d


THEN
Send Email (Jira Automation Action)
To: Assignee
Subject: Your issue: {{issue.key}} hasn't been updated in 10 days.
Body: Please go update your issue: https://jira.yourinstance.com/browse/{{issue.key}}

[Trudy Claspill]

Hello @Preem Prakassh Dayaal 

Is the Automation Rule not performing the way you expect? If so, show us the entire automation rule and tell us about how it is not performing the way you expect.

You could also use a Saved Filter and subscriptions to that filter.

https://support.atlassian.com/jira-software-cloud/docs/save-your-search-as-a-filter/

If you create a saved filter like this:

assignee = currentUser() and updated < -10d

Any person that subscribes that filter will get a list of the issues to which they are assigned and that also haven't been updated in the past 10 days.

You would also have to Share the filter with the people you wanted to get the results.

https://support.atlassian.com/jira-software-cloud/docs/work-with-search-results/#Workingwithsearchresults-Sharesearchresults

You can set up Filter Subscriptions so that they are delivered on a schedule.

You can set a Filter Subscription to be delivered to a User Group. If you have all the intended recipients in a User Group then you could set up the subscription yourself rather than having each user create their own subscription. For more information refer to

https://support.atlassian.com/jira-software-cloud/docs/work-with-search-results/#Workingwithsearchresults-subscribeSubscribetosearchresults

[Trudy Claspill]

It should be noted that there are limitations on the number of Automation Rule executions that can be run on a Free subscription and the number of issues that can be processed by a rule.

Dependin on how you set up your rule and how many issues you might be processing in it, you could hit those limitations.

[Matt Doar]

In Data Center, the ScriptRunner app has Escalation Services for this