How can i change email address ?

[elby_sam]

Hi Team,

I needs to change my email elby.sam@octane.in address to elby.sam@vfirst.com. But I got mail as follows 

"Your email change request could not be processed because elby.sam@vfirst.com is already associated with another Atlassian account."

actually there was an account elby.sam@vfirst.com but i deleted four days before this account. So Please help me regarding this 

Thanks 

Elby Sam

[Miroslav Kostadinov]

@elby_sam

Can you share how you solved the issue you had? Can you paste here ticket id if you created such back then?

I have absolutely the same issue with my account :).

[Am D]

Hi Elby, 

Why didn't you use the previous account only instead of deleting or changing email?

Did you try to reactivate or make new account with previous email? 

Thanks

Amit K

[elby_sam]

Hi Amit, 

My company changed my email address(elby.sam@octane.in) so I needs to track existing records and tickets in JIRA with existing email address same in Bit-bucket also. Actually I mistakenly create account with new email id (elby.sam@vfirst.com). I noticed that new email id is treated as new account and its very difficult to track old reports.

So I delete new account created and trying to link with existing account. 

Thanks

[John Funk]

Hi Elby,

Go to: https://id.atlassian.com/manage-profile/email

[elby_sam]

Hi John, 

I already tried this and got mail with "Your email change request could not be processed because elby.sam@vfirst.com is already associated with another Atlassian account."

Thanks

[John Funk]

I would go ahead and submit a Support Ticket with Atlassian: 

https://support.atlassian.com/contact/#/