How to Integrate Jira with Salesforce?

[Saurabh Jain]

After installing Salesforce app in jira, when I tried to open Salesforce app by clicking on 'Apps' tab from the top of the page getting this message "No Salesforce connection available. The reason might be that there is no connection or none of the available connections is authorized". Not sure what's the reason of it.

[Sushmita Mehta]

Hi @Saurabh Jain 

You can now get the complete end to end integration of Jira and Salesforce with SINERGIFY ! 

Visit the webpage now: https://www.sinergify.com/ 

[Kevin Lew [ServiceRocket]]

Hi @Saurabh Jain

As far as I can tell, you are not the Jira admin, therefore you are not able to see the Connections page and so forth.

You might ask your Jira admin for admin access to the Jira or ask them to set up the Salesforce connection on your behalf. 

Cheers!

[Aaron Pavez _ServiceRocket_]

Hi Saurabh

It seems you installed our connector. We as ServiceRocket can help you with your connection issue and any other problems/questions you might encounter.

Please refer to this documentation:

Setting up a connection to Salesforce 

And all the other relevant configurations can be found here:

Installation guide 

Also, on the top right corner of those pages, you can find the Chat With us button!. You can talk with somebody right away and solve any questions that you might have.

Thanks & Regards,
Aaron Pavez
ServiceRocket Apps Support
-- We've Got Your Back!

[Saurabh Jain]

[Saurabh Jain]

Hey Aaron,

As you can see in the attachment above, after installing the 'Connector for Salesforce and Jira' app in Jira still not able to seeing any options there. I had follow all the steps as mentioned in ServiceRocket site.   

[Jack Brickey]

@Saurabh Jain , welcome to the community.

Which app are you using? Were you the one that installed the app and configured it? If not I would reach out to that individual. Otherwise you might reach out to the vendor support page directly and or view the documentation under their support page.

[Saurabh Jain]

Hi Jack,

I am using 'Connector for Salesforce and Jira' app. As you can see in the attachment after clicking on the salesforce app this error I am getting. Not seeing any options there. I was the following the steps mentioned in the site.

[Jack Brickey]

It appears You have Servicerocket’s attention here. I suspect this an installation issue. You might wish to open a support request with SR directly.

[Saurabh Jain]

Thanks Jack!