How to Link Issues with a similar summary when new issue is created, and add comment

[Hussein J]

Hello all,

A brief description of my ask first:

We are using a Kanban board where business users raise tickets for tasks/bugs. Sometimes, there are very similar tickets raised on a daily basis. Eg: manual load of files. Now even though the data will differ everyday, the task is basically the same. The problem is, the business is not prompt in confirming that a previous task that was worked on by the developers is good to close.

Therefore, when an issue is created with a similar summary, i want automation to link the newly created issue with previous issues that are awaiting the business's feedback and add a comment to the newly created issue that list's the linked issues that are awaiting feedback.

I think I have all the pieces, just dont know how to put it all together. Direction will be highly appreciated:

This rule fails saying an issue can't be linked to itself. I suspect I've got the Trigger issue part all wrong.

Thanks in advance!

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Hussein J 

Use Branch Component | Related Issues JQL and try again.

Ravi

[Irina_Bel_Stiltsoft_]

Hi @Hussein J ,

Here's a moment in a video where I show a way to link duplicate tickets. It worked out for me, may you'll find it helpful oo.

[Hussein J]

Thanks so much @Ravi Sagar _Sparxsys_ 

That did the trick for linking the issues correctly.

However, the automated comment isnt listing the linked issues. Do you spot an issue with the smart value I have specified for the linked issues?

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Hi [{{reporter.displayName}}|~accountid:{{reporter}}]

There are similar tickets that are awaiting your feedback. Please provide confirmation on them: {{issue.issuelinks.outwardIssue.key}}

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[Hussein J]

Hi @Mark Chaimungkalanont 

Is this something you an assist with?