How to change a user's password?

[Kunwar Khalid]

I have been trying to change a user's password for days not. I have not been able to find a way to change the user's password from the admin side. Is there a way to do that? I found a way to prompt the user to change the password but the email doesn't exist so there's no point in doing that. The user is able to login using the google identity but when the user tries to change the password it prompts to enter the old password that the user doesn't remember anymore. 

[Prince Nyeche]

Hi @Kunwar Khalid 

You can prompt the user to reset the password from the Admin hub, but you cannot change on behalf or reset it. If you use Managed Account through Atlassian Access, you can actually reset the password, and a password reset is sent to the user. Other than the above, you cannot do an actual password change for a Jira user.

However, this is possible for a Jira Service Desk customer (Portal only Customers) from the Admin hub for Jira Service Desk to actually change to a new password.

[Prince Nyeche]

Also, just tell the user to go https://id.atlassian.com/login and select can't login to get a reset token sent to their email. However this will not change the user's google login and will issue a new password just to login to Jira. This is dependent on if the account is not Managed.

[Kunwar Khalid]

We migrated users to a new domain and the old email address does not exist anymore. I could delete the old user and create a new one but I don't' want to do that either but if there's no other option I would be left with this option only. 

[Kunwar Khalid]

I suggested the user change the email address but even for that, we need access to the old account. 

[Prince Nyeche]

well since there's a domain change, that's not going to work, the only option now is to create a new user with the new email address, find the issues that the old user is assigned to or reported and bulk move them to the new user. The change of email address (new domain) should have been done before the old domain was decommissioned.

[Kunwar Khalid]

That's a pain. I still have the old domain let me set up email on it and try it again. 

[Michael Werner]

Hi Kunwar,

have you tried Login as user?

(Administration - Users - show details of the user in question)  

Regards,

Michael

[Kunwar Khalid]

I did, when I go to the settings it would take me to my own settings rather than the users. The user's account is logged in on a computer but it won't let him change the password because it needs the old password to be able to do that.