I am getting an error while uploading a file in Jira

[Swanand Pande]

The error message reads as 'We couldn't save your attachment.Reload the issue then try adding it again.' Can someone please help here to solve the issue?

[Phumi]

Hi  @Swanand Pande  and welcome to the community

Sorry to hear that you are having problems uploading attachments to Jira.

Please provide additional details like:

1. What is the size and type of the file? Is it a zipped file, csv, mp4, etc? The default attachment size limit is 1GB, but it can be increased to 2GB:

   • Choose Administration (cogwheel) > System. 

   • (On the left navigation panel) Select Advanced > Attachments to open the Attachment page, which states the global attachment settings

2. What is the issue type ? 

3. Can you also extract the Web Developer Tools logs as a HAR file and check the exact failing API call and the response content?