Issue Security Level in Dashboard

Jeran Fisher December 16, 2022

My problem is all my users can see all tickets in the dashboard. Even though I have security levels in place. But once a user clicks on a ticket that isn't their security level a message appears saying they can't access the ticket (which is what I want). My problem is they are able to SEE the tickets from the dashboard.

Is there a way to completely block tickets that aren't in their security level?

 

Example:

User A is in Security Level 1.

User A can see every ticket in Security Level 1-5 from the Dashboard.

User A can't open up tickets in Security Level 2-5, error message appears like normal.

User A is able to see information on Security Level 2-5 from what items I have on the Dashboard (like Key, Issue Type, Summary, Risks, Costs, etc)

 

I don't want users seeing other tickets that aren't in their Security Level. I want to keep risks and costs data private to only that Security Level.

Example, I don't want Security 1 seeing Security 3 tickets.

Is this possible?

2 answers

0 votes
Elizabeth Jones
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 16, 2022

It sounds like you would like a single dashboard that dynamically filters the issues by security level of the user. I do not know how to do that. 

However, you could change the fields that are visible on the dashboard to ensure that no sensitive information is visible to users. 

Jeran Fisher December 16, 2022

I need the same fields for all security levels. Each security as their own data and it needs to be hidden from each security level. I hope that clears it up better.

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 16, 2022

Hello @Jeran Fisher 

Welcome to the community.

Your post is tagged that you are using a Free plan for Jira. Are you really using a Free plan, or are you using a paid subscription?

Jeran Fisher December 16, 2022

I have a paid subscription

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 16, 2022

Based on the Atlassian University training on Issue Security, users should not see the issues anywhere in Jira; in any reports or filter results or dashboards.

I checked with other community leaders on this topic. @Nic Brough -Adaptavist-  pointed out that there is a new permission concerning Viewing Aggregated Data (refer to this), but the way I read the information it doesn't seem like it should be showing non-Epic issue information.

I think you should raise this issue to Atlassian Support directly for clarification. And please report back here what you learn.

https://support.atlassian.com/contact/#/

Like Nic Brough -Adaptavist- likes this

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