My problem is all my users can see all tickets in the dashboard. Even though I have security levels in place. But once a user clicks on a ticket that isn't their security level a message appears saying they can't access the ticket (which is what I want). My problem is they are able to SEE the tickets from the dashboard.
Is there a way to completely block tickets that aren't in their security level?
Example:
User A is in Security Level 1.
User A can see every ticket in Security Level 1-5 from the Dashboard.
User A can't open up tickets in Security Level 2-5, error message appears like normal.
User A is able to see information on Security Level 2-5 from what items I have on the Dashboard (like Key, Issue Type, Summary, Risks, Costs, etc)
I don't want users seeing other tickets that aren't in their Security Level. I want to keep risks and costs data private to only that Security Level.
Example, I don't want Security 1 seeing Security 3 tickets.
Is this possible?
It sounds like you would like a single dashboard that dynamically filters the issues by security level of the user. I do not know how to do that.
However, you could change the fields that are visible on the dashboard to ensure that no sensitive information is visible to users.
I need the same fields for all security levels. Each security as their own data and it needs to be hidden from each security level. I hope that clears it up better.
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Hello @Jeran Fisher
Welcome to the community.
Your post is tagged that you are using a Free plan for Jira. Are you really using a Free plan, or are you using a paid subscription?
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Based on the Atlassian University training on Issue Security, users should not see the issues anywhere in Jira; in any reports or filter results or dashboards.
I checked with other community leaders on this topic. @Nic Brough -Adaptavist- pointed out that there is a new permission concerning Viewing Aggregated Data (refer to this), but the way I read the information it doesn't seem like it should be showing non-Epic issue information.
I think you should raise this issue to Atlassian Support directly for clarification. And please report back here what you learn.
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