Issue while creation a SUP ticket

[Himanshu Bansal]

I recently added (and then removed) a few mandatory fields in SUP creation page. However, I still see an error while creating a ticket asking for one of the fields which even do not show up on the screen.

[Himanshu Bansal]

How can we have a filed associated with 2 screens. While it should be optional on one screen, it has to be mandatory on the other. 

I have such a field in my setup but unable to figure out how

Kindly help.. it is a priority issue at my end. 

[Rudy Holtkamp]

Hi @Himanshu Bansal ,

The root cause field is probably mandatory in your field configuration. So go to the 'Support issue field configuration' scheme and change it from mandatory to optional.

[Himanshu Bansal]

It is supposed to be mandatory. But it is not associated with the create sup page. Why do I see an error there?

[Himanshu Bansal]