Jira Cloud App teams doesn't work

[Kemal Mutlu]

Hello everyone, 

We are using JIRA Cloud app for Microsoft Teams. When an issue is created on JIRA, it sends a notification to the Microsoft teams channel. Last 4 days, It hasn't been sending notifications. I changed nothing in the integration and configuration. It is still not working.

Here is the configuration, 

I didn't understand the problem, I would be glad if you help

[Danish Magrey · Accepted solution]

Hi Kemal,

We have found this to be an issue on the Microsoft side and are waiting for them to have it resolved. The webhooks being sent out from Jira are basically encountering a 400 Error.

We are also in talks with the Microsoft team to get it resolved at the earliest. 

[Kemal Mutlu]

Hello Danish M, 

I am glad to hear that. We are waiting for it to be solved. Thank you!

[Jeff Baral]

Hello Danish M,

are there any news on this? We have the exact same problem, which occured on 9th January 2023.

Best regards

Jeff

[fegbers]

Hi,

Any news?

[Kemal Mutlu]

Hi @Danish Magrey ,

Any news? 

[Genaro Mancini]

Hi Danish M,
Any news?

[fegbers]

Finally it works again!

[Jeff Baral]

@fegbers really? Nice, I will try right away :) Thanks for the info.

[Kemal Mutlu]

Thanks for the info @fegbers 

[Alejandro Molero]

yep, it's working again :) thanks everyone

[James Gray]

Hi @Kemal Mutlu 

I've been having this issue for the last week or so, but I was able to get it working again. It seems that all my notifications were turned off, however, I didn't turn them off.

1. In Teams, uninstall Jira Cloud on the left panel, by right-clicking Jira Cloud and hitting uninstall.
2. Then, add the Jira Cloud app back by clicking the ellipses, and searching Jira Cloud
3. Sign into Jira when prompted to, now this is where it says your notifications were turned off (or it did for me)
4. Click the notifications you'd like to receive 

Send yourself a test ticket, and you should start to receive notifications again

[Genaro Mancini]

Same issue here since January 9th

[Kevser Büyük Aydın]

same issue, any news?

[Alejandro Molero]

same issue here. any news?

[Volodymyr Sokolovskyi]

The same here, since January 9th.

[Volodymyr Sokolovskyi]

Now it works.

[Kemal Mutlu]

Hello, we are starting to use Jira Server extensions. It is working very well. I think the problem is because of the Jira Cloud extension. @Genaro Mancini  @Alejandro Molero

@Kevser Büyük Aydın 

[Alejandro Molero]

Yes, you are right. We receive the messages via chat correctly, the problem is with the messages in the public channels through the connector and hooks.

in our case, this was in operation until January 9th

[Vysakh V]

We are also facing the same issue and was reported on Jan 16th.

https://community.atlassian.com/t5/Jira-questions/Jira-cloud-with-MS-Teams-notifications-not-working/qaq-p/2240520

Hopefully, this should be resolved sooner, as this is impacting SLA (without notifications to the channel)

[Vysakh V]

It started working since yesterday. Thanks all.

[Genaro Mancini]

It works now here too.