Jira Google Sheets add on error

[jan_legutko]

Hi,

We're using Jira Google Sheets add on to get issues from Jira to a sheet.

Since Friday we see this message when trying to get/refresh issues:

Hmmm ... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists. (§GS-404)

What's wrong? How can I fix it?

[Matt C. Wilson]

Just solved this for myself - has something to do with the size of the spreadsheet.  Creating a new blank spreadsheet and running JiraCloud there worked just fine.

More details here: https://community.atlassian.com/t5/Jira-questions/Re-Re-Unable-to-use-JIRA-add-on-in-Google-sheets/qaq-p/1833687/comment-id/505041#M505041

[Carlos Faddul]

@jan_legutkoUsually this is a stability of APIs Google x Jira.However in a few hours this usually is resolved.

I hope I helped you.

If this post was helpful, mark it as Accepted solutions, so you can help others who may have the same difficulties.

If your question has not been resolved, please post again with more details.

[jan_legutko]

Hi,

Thanks for your comment but the issue still occurs.

Cheers,

Jan

[Carlos Faddul]

@jan_legutko can you unistall and install the add-on of google sheets ?

Usually i use this workaround when i have problem with the integration

[jan_legutko]

Hi Carlos :) 

Can you be more specific please? What do you mean by uninstall? Disconnect in add-on's sidebar?

[Carlos Faddul]

@jan_legutkoi recorded a video to show

https://youtu.be/2Xjm6pq92JQ