My workflow didn't show?

[AllenH]

Hi Support, 
I managed to create workflows while associating it with a project.
My project summary did show up all as attached, yet when I went back to the ticket, I could found my customized workflow? 

[John Funk]

Hi Allen,

Check to see if there are any Conditions on the transition out of the status Open to other statuses. Your workflow is there  - that's not your problem. The problem must be there is a condition preventing you personally from executing (or even seeing) the transition. 

All of that assuming you have the Transition Permission for Issues on that project as you have stated. 

[John Funk]

@Jane Kao  - Go to the Diagram view and see if that helps you see your situation better. Maybe even post a screenshot here. But you do indeed need a transition from Open to something. 

[Jane Kao]

Hi John, Thank you, I got it working by fixing the transition from Open. :)

[Teck-En]

Perhaps you can cross check a few areas below:

1. Do you have transition permission in this project? (check in the permission scheme or use admin helper)

2. Any transition in this workflow to other status? (check in the workflow)

3. Any conditions configured in the outgoing transition from "Open" status? (check in the workflow)

[AllenH]

Hi Support, 
thank you for the reply, mine as follows:

1. Yes, we are admin access. 
2. yes, every transition does link to another status (plz refer to attached pix)
3. I don't understand this, can you be more specific?

[Teck-En]

1. Navigate to the workflow which associated to "MG+ Support Ticket" issue type
2. Inspect any transitions from Open status within the workflow.
3. Evaluate if there's any specific condition that prevent you from transition to another status. (eg. Only Assignee Condition / Permission condition)

Documentation - Advanced Workflow Configuration

Example:

[Jane Kao]

Hi @techenyew

Regarding point 2, is an Open status needs to link to any other status ? Take below as example, does this "Open Status" set up correctly here?  Thank you

Regards,

Jane

[Teck-En]

@Jane Kao Yes, it's needed as Open seems to be your initial status. Without any outgoing transition for open status, that's the reason why you weren't able to transition earlier.

May I know if you'd like to configure To Do as initial status for every new ticket? If yes, you should follow this documentation to change the initial status to To Do instead of Open.