Access resolution field in a project managed by team

[Olivier ROBIN]

Hi,

Could you please help me : 

I would like access to he resolution field in the bug ticket for a project managed by team

Indeed I would like to update it as Done during a ticket transition.

However this field is not visible anywhere. Is there a tip ?

Thanks in advance
Olivier

[Dave Liao · Accepted solution]

@Olivier ROBIN - hi Olivier! Where are you trying to access this field? In a project Automation?

In general, if you want an issue to be marked Done by Jira (in a team-managed project), I go to its board, then manage its workflow so the desired end column status is of a "Done" type.

• Navigate to the team-managed board
• Click "..."
• Click "Manage workflow"
• Click the desired end status
• Ensure its Category is set to "Done"

Let me know your thoughts!

[Olivier ROBIN]

Dear Dave,

The issue is more about the resolution field. Sometimes it is not considered as closed :

Any idea please? Thanks

[Dave Liao]

@Olivier ROBIN - oh, absolutely.

If you tell Jira that the category of a Status is "Done", when you move (transition) an issue to that column, Jira will apply a Resolution value to that completed issue.

I just validated this in a test Team-Managed Project since I try not to use team-managed projects often. 😅

[Dave Liao]

p.s. Definitely check your team-managed board, then validate that the "Done" statuses have a category of "Done".

[Olivier ROBIN]

It seems ok ?
 

[Dave Liao]

@Olivier ROBIN - you need to do this from the team-managed board.

• Go to your team-managed board
• Click the menu "..."
• Click "Manage workflow"
• Check each Status that should be Done
• Ensure the Status's Category is set to "Done"

Of course, your interface may be in French, so I'm not sure what the steps are for you ;p

[Olivier ROBIN]

Seems to ok too : 

May be a side effect of the setup phase I have done ? Meaning are the tickets modified retrospectively ?

[Dave Liao]

Ah bon?

"tickets modified retrospectively" - how so?

[Olivier ROBIN]

May be it is a ticket created when the setup was not correctly done ?

[Dave Liao]

C'est possible!

I would transition the issue to an open Status, then re-transition it to a done Status and see if Resolution is set.

[Trudy Claspill]

@Olivier ROBIN (cc: @Dave Liao )

Please confirm for us the type of project by

1. Go to Projects > View All Projects.

2. Find your project in the list.

3. Show us what it says in the Project Type column.

The image in this reply indicates that you are looking at a Company Managed workflow, not a Team Managed workflow. So, you either have a Company Managed project (rather than Team Managed) or you are not looking in the right place to see the Team Managed project workflow.

[Dave Liao]

@Trudy Claspill - you've got a sharp eye, I didn't realize they're in a workflow editor that doesn't appear for Team-Managed Projects. 🤦

@Olivier ROBIN - when configuring your workflow, before each Done status, you will need to make sure you have a Post Function that sets Resolution to Done.

(OR, have a screen presented during the transition that allows you to set Resolution. The screen should have the Resolution field in it.)

Example, see #1 in my list below:

[Trudy Claspill]

You might also want to make sure that any transition to "not done" statuses include a Post Function to clear the Resolution field. Otherwise any issue that is "reopened" will inappropriately have a Resolution value.

[Olivier ROBIN]

OK thanks for your help !