Adding users to JIRA

[jcrosby]

I've been desperately trying to get a hold of Atlassian support to request a quote for additional JIRA licenses for the past week. There has been no response. Can someone assist?

[Robert Wen_Cprime_ · Accepted solution]

Buying additional licenses shouldn't go through Atlassian Support.  You can directly purchase on the online cart.  The FAQ page offers more details.

https://www.atlassian.com/licensing/purchase-licensing#pricing-discounts

If you do want more of a personalized approach, you can purchase licensing through an Atlassian Partner like my employer (*COUGH COUGH* ReleaseTEAM).  I can get in touch with fellow ReleaseTEAM employees who can give you a hand.

[jcrosby]

Thanks for your reply. We are Non-Profit and receive NP pricing. When I attempt to do anything from the Manage Subscriptions page I am told to "Contact Us", which is what I have done, several times.

At the moment the online cart, https://www.atlassian.com/purchase/ -- I think? is returning an http 413 error.

I would be happy to work through you if you can help.