Assistance on the automation

[Dhanush]

Hello guys, 

We currently have an requirement to capture the count the issue has been re-opened from "closed" to "In progress".

We have a Custom field of number type to capture the count. And we have an automation in place to capture the count.

I am having problem with the capturing the count if the transition is happening more than once. As the value still shows 1.

Any inputs would be much appreciated. 

Regards,
Dhanush

[Flavien Gache · Accepted solution]

I think you have two fields.

Issue re-open Count

Issue Reopen Count

You are updating one with the other in your example. Try to use the same.

Tell me if it helps you.

[Dhanush]

Hey Flavein, Thank you for pointing that out.

That seemed to have solved the issue. 

Regards,
Dhanush

[Flavien Gache]

Great ! Good day to you :D

[Fernando Eugênio da Silva]

@Dhanush 

Two things here:

1: I suggest you set the default value to 0 (zero) in the field, just for the count to start from 0 and not from none (empty field).

2: The smartvalue doesn't seem to match the field name.

Field name: Issue re-open Count

Smartvalue: {{issue.Reopen Count}}

Do you notice the difference? It should be something like: {{issue.Issue re-open Count}} + 1

Or even better, I suggest you use field ID instead of field Name, it's safer.

In the end, it will just look like this with the field ID: {{issue.customfield_XXXX}} + 1

This should be enough to fix the issue you are experiencing.

If it still doesn't work, let us know :)

Regards,

Fernando