We recently migrated to Jira Cloud and have new AD groups for Jira Software and Confluence users.
Unfortunately the data center AD group included all employees, many of which would never access Jira or Confluence and all of these migrated to the Cloud.
We're in the process of cleaning up the directory and automated emails are sent to the users saying their Atlassian account has been deactivated. Many of these people never knew they had access to Atlassian products and receiving the email is very confusing.
There are a couple of reasons we want to turn this off. Sample scenarios would be:
Is something we can turn off while we complete this much needed cleanup?
Thank you!
Becky Hylek
Hi Rebecca, sorry I don't have an answer, but I have the same question! Currently going through the same scenario in our organisation. Here's the link to my topic if I do get an answer: Deactivate accounts without sending customer notif... (atlassian.com)
Hi Chris, thank you for sharing! Yes, your situation sounds just like ours. Like you, we'd prefer to simply deactivate these accounts since they're not using the application.
In the interim, so we can move forward, we plan to send an email before we deactivate the accounts so the users are aware however as we all know, questions will still be raised.
Ideally, we would would simply like to turn the notification off, even temporarily.
Becky
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