Automated Atlassian Email: Deactivating Groups or Users

[Rebecca Hylek]

We recently migrated to Jira Cloud and have new AD groups for Jira Software and Confluence users. 

Unfortunately the data center AD group included all employees, many of which would never access Jira or Confluence and all of these migrated to the Cloud.  

We're in the process of cleaning up the directory and automated emails are sent to the users saying their Atlassian account has been deactivated.  Many of these people never knew they had access to Atlassian products and receiving the email is very confusing.  

There are a couple of reasons we want to turn this off.  Sample scenarios would be:

• User is no longer using Jira or Confluence so they are not included in the new AD Group
• User has access to more than one Atlassian product so there are duplicate accounts.
  • User A: Currently has an active account with product access to Jira Software and Confluence, they also had a Trello account in the past they no longer use.
    
    • Internal Steps: When we deactivate the Trello account, an automated email goes to the user saying their Atlassian account was deactivated.  The user panics thinking they've lost all access to Jira and Confluence and floods our support desk with questions.
  • User B: Has never accessed any Atlassian products and is not part of the current AD group.
    • Internal Steps: Same as above however the user doesn't know what the email is referring too so reports it as SPAM to our security team.  Each of these has to be reviewed internally which is taking a great deal of time.  With the last bulk update we did, the security team received 1000+ notifications in the first 24 hours.

Is something we can turn off while we complete this much needed cleanup?

Thank you!

Becky Hylek

[Chris Johns]

Hi Rebecca, sorry I don't have an answer, but I have the same question! Currently going through the same scenario in our organisation. Here's the link to my topic if I do get an answer: Deactivate accounts without sending customer notif... (atlassian.com)

[Rebecca Hylek]

Hi Chris, thank you for sharing!  Yes, your situation sounds just like ours.  Like you, we'd prefer to simply deactivate these accounts since they're not using the application.  

In the interim, so we can move forward, we plan to send an email before we deactivate the accounts so the users are aware however as we all know, questions will still be raised. 

Ideally, we would would simply like to turn the notification off, even temporarily.

Becky