Automation not working

[Tijs Tijert]

I have browsed through many threads relating this issue, but haven't found a helpful solution to my problem.

I was asked by the system to start using automation. I definitely see the potential of automation, and I created my first rule.

I see that it fires, but no changes occur.

Many of the threads with potential answers were written a long time ago and screenshots no longer resemble current screens. But many users seemed to have an issue with assigning the atlassian-addons-project-access role to the project.

So I can see the role in the system:

And I can make the role owner and actor of my automation rules

But somehow, when I perform the action that should fire the rule, the rule gets fired but nothing changes. It should change the start date of a "blocked" issue when I change the due date of the related "blocked by" issue.


Can someone help me?

[Lisa Grau · Accepted solution]

Hi Tijs,

could you provide a screenshot of the settings in your action and the automation rule log entry?

[Bill Sheboy]

Hi @Tijs Tijert 

Adding to Lisa's suggestion:

The automation rule's Owner defaults to the person/user in Jira who created the rule.  I have not seen anyone assign that to the automation user before.  The value of having this be a person is that when something goes wrong with the rule, the automation engine will email that person of the problem/error so they can take action.

Kind regards,
Bill

[Tijs Tijert]

Hi Lisa and Bill,

I have changed the owner to myself, changed the setting so that I get informed whenever the rule fails and tried again... I got no email, the rule triggered, but no start dates on other issues where modified.

Attached is a listing of the complete rule settings. I have tried to find where to get a rule log entry, but don't know.

[Bill Sheboy]

Hi @Tijs Tijert 

I note that the direction of the "blocking" in your condition and your branch are different.  Is that intentional?

And, if you check your audit log, that may make it more clear where the processing is stopping.

Thanks,
Bill

[Tijs Tijert]

Hi Bill, thanks for your time with this.

About your remark about the blocking direction.... I assumed that would be needed this way, because the original issue has a link of the type "blocks".
But when you open the related issue, you see the same link, but now with type: "Blocked by"... I will try to set the same direction on both and see what's happening.

But can you tell me where to find the audit log?
I was looking for it but didn't find it "yet".

[Tijs Tijert]

Found the audit logs :-)

[Tijs Tijert]

Succes! That was it! I think it's a bit dubious from a logical point of view, but my rule fired successfully after I changed the "Blocked by" to "Blocked" in my branche.