Automations applied to multiple projects stop working

[PATRICIA MURPHY]

I created automations for a specific project, they were tested and all working as expected.

Other projects wanted to use them so I changed the scope from single project to multiple projects and added the projects by selecting them from the drop down list.

After this scope change was done the automations stopped working.

Two questions:

1. What am I doing wrong?

2. If I change the automations to run in all projects do the projects that DO NOT want to use them have to manually disable or remove them?

thanks

[Bill Sheboy]

Hi @PATRICIA MURPHY 

You appear to be on a Premium Jira Cloud license; is that correct?  If so, it is less unlikely you are hitting usage limits for global/multi-project rules, as you get 1000 per user, per month!  https://www.atlassian.com/software/jira/pricing

Instead I suggest there is something specific about the rule(s) which make them only work for that source project...or perhaps be incompatible with other projects.  Please consider posting images of:

• an example rule which has this symptom,
• the audit log with the rule working for one project, and
• of the audit log with the rule not working for global / multi-project scope.

That may provide some context for what is happening.  Thanks!

Kind regards,
Bill

[PATRICIA MURPHY]

@Bill Sheboy @Tim Perrault @Ismail Sanni 

Thank you all for your comments and suggestions.

I did investigate all of your feedback.

But ultimately I rebuilt all of the rules from scratch set the scope to multiple projects added the projects to the rules and everything is working as expected now.

Best regards

Pat

[Ismail Sanni]

Hi @PATRICIA MURPHY 

Permit me asking, are there any other automations running on those projects? Sometimes, one automation might hinder other automations from running. 

And quick question Patricia, have you checked the automation audit log, the answer might be there if the automation failed. The audit log should tell you if there were errors or no action occurred.

[Tim Perrault]

Hi @PATRICIA MURPHY 

I know with global rules there is a monthly limit and maybe you are hitting that limit.

You can check how many executions you get per month. to check this you'll need to be a Jira Admin and then...

1. Go to Jira Admin Settings > System
2. Select Automation Rules from the left-hand menu
3. Select the Usage tab
4. Your usage is in the left-hand box. Press View Details to see more information about how this is calculated based on a per-product basis.

Project level automation is unlimited.

Thanks,

Tim

[PATRICIA MURPHY]

Hi @Tim Perrault 

checked usage as you suggested and see that we have only used a handful of global automation executions.

thanks

Pat

[Tim Perrault]

Does the rule Actor (user that fires the rule) have the necessary permissions to all of the projects?

[PATRICIA MURPHY]

Hi @Tim Perrault Tim

Yes

And the rules run fine in each project if copied and just applied to a single project.

[Tim Perrault]

When you ran the rule Globally what did the audit log for the rule say? Did you see any errors?