Can no longer view worklogs

[paul o_connor]

Up until recently I've been able to view worklogs using the plugin.

Now for some reason I get a "something's gone wrong" message when I try to open them.

The icon that appears to the left of worklogs also appears to be grayed out.

Typically I use chrome, so I tried forefox and got the same message.

I also tried from another device - same problem.

Any suggestions?

Thanks,

Paul

[Angélica Luz · Accepted solution]

Hello Paul,

Welcome to Atlassian Community!

I can see that the Worklogs add-on is active on your site, but it's important to check if it's updated.

This information must be checked by a Jira administrator. They can go to Cog icon > Apps > Manage apps to see if an update is pending.

Please, ask your administrator to check this information.

If you still face issues, you can reach out to their support team:

• Worklogs - Time Tracking and Reports

Regards,
Angélica

[paul o_connor]

Thanks for the response. 

No update pending, but they suggested I try using a different internet connection - so I tethered to my cell and that worked.

Go figure.

[Paweł Gesek]

Hello Paul

The problem seems to be a DNS issue caused by recent maintenance done by our domain registrar and it seems to randomly affect select users based on their location (the DNS server they are using). We are working with our provider to solve the issue, sorry for the inconvenience.

Regards,

Paweł

[paul o_connor]

It's working now, thanks

[Ruz Abdusamiev]

Cool. Thank you for this tip.