Can only create user stories in epics

[Jérôme Coupé]

Hello,

When I try to create anything but a user story in an epic, I get the following error message : 

"You can only set epic links for issues on the Story level. Please check your hierarchy configuration settings."

Can you tell me where I can allow the creation of other types of tickets in epics, please? I cannot find the location of the "hierarchy configuration settings", as mentioned.

Thank you for your help :)

Jérôme

[Nic Brough -Adaptavist-]

The hierarchy is under Admin -> Products -> Advanced Roadmaps hierarchy configuration

But the place you need to look for this is actually in the project.  Go to the project you are trying to create the issues in, and look at the "Issue type scheme".  What types of issue do you have listed in there?  Look at their "level", I suspect you will find you only have "user story" at an issue level, everything else in there will be an Epic, or one of the layers above Epic, or sub-task types.

[Bashar Nabi]

I had no issues adding stories to Epics for several years, and all of a sudden I started seeing this error that would not allow me to assign an Epic Link to a Jira Story. 

When I go to "Project Settings", I dont see any reference to "Issue type scheme".   Can you please provide more detail on which page to go to?

[Bashar Nabi]

Please ignore my request.  It turns out our IT department made a change that was applied globally instead of at a project level.

[Kristine Gemici]

@Nic Brough -Adaptavist-  Hello!! I seem to be getting the same error but I cannot figure out how to fix this.... Here is the Hierarchy levels that I have set... How can I adjust so that I have Epic, then Task , and Subtask ...? 

[Kristine Gemici]

@Nic Brough -Adaptavist- Disregard! I think I figured it out... this is how it should look if I want Epic then Task then Subtask options... 

[Richard Agius]

I got this error when I tried to update an Initiative with an Epic....but the Epic I chose already has a parent link to a different initiative...

I was trying to give a child two parents.....

So a user error...but the message was quite misleading.

Seems that this message can be triggered due to a multiple failed validation reasons.. maybe these should be listed.

[Jérôme Coupé]

Hello, 

I found the answer in Project settings > Issues > Types

Then Actions > Edit issue types

Then a new menu appears on the left and I can choose Issue type hierarchy

Thanks !