Can't create a Jira ticket using Jira Cloud for Outlook add-in

[Nancy Stronczek]

Hi,

I am not able to create a ticket from an email using the Jira Cloud for Outlook add-in.  Secondarily, type-ahead is not working on any of the lookup fields (where the field has a list of values and you have to choose one from the list).  Please see screen shot and advise.

[Vitalii Saienko · Accepted solution]

Hi @Nancy Stronczek 

Regarding the Environment field. I was able to reproduce the issue and created a bug in our backlog. I'll let you know once this is fixed. Thanks for reporting this!

Regarding the first issue with lookup fields. I just tested it and i couldn't reproduce it, it works for me. Could you please provide more details about your environment? What Outlook client do you use and on which platform?

Outlook WEB/Outlook on PC/Mac/Android/iOS?

Also, if this is a desktop app, is it Outlook 2013/2016/2019?

[Vitalii Saienko]

Hi again @Nancy Stronczek

We've fixed a bug with Environment field. Could you please try to create issue again and confirm that it works now?

[Nancy Stronczek]

@Vitalii Saienko , I tested again and yes, the Environment field is now free-form text.  I was able to create the Jira issue from the email.  

[Nancy Stronczek]

I think I found the issue with the lookup fields.  They're case-sensitive, whereas in Jira they're not case-sensitive.  See screen shots below.

[Nancy Stronczek]

As for platform, I'm doing this from my Windows 10 desktop.

* Outlook from MS Office 365 Office Plus, Version 1908 (Build 11929.20300 Click-to-run)

Monthly updates channel

[Vitalii Saienko]

Good job @Nancy Stronczek on reporting two issues! Indeed, it was an issue with a case-sensitive search. We fixed this issue as well. Could you please give it another try and let us know if it works as expected now?

[Nancy Stronczek]

Yep, my lookup fields are now case-insensitive.  Note that I only tested a few fields, like Assignee, Component, Build.  Definitely not exhaustive, but just enough to get me over the finish line so that I can start using this from Outlook.  

Now if only Microsoft would allow the add-ins on delegated mailboxes, my life would be so much easier. ;)