Can the child ticket have details copied from parent

[Alexis Gutierrez]

Hi everyone, 

I am creating children tickets and not sure how to have the details copied from the parent to the child. For example, I have a parent ticket that has the details on the right hand side, it shows that the billing account is XXX and when I create the child ticket the billing account area is blank. Is there a way to have that info copied from the parent to the child? 

Thank you for your help!

[Mark Segall]

Hi @Alexis Gutierrez - When you say "children tickets" are you referring to sub-tasks or more of a link between two issues?  This will help in establishing the right solution.

[Alexis Gutierrez]

Yes, the child tickets are sub-task of Tasks.

[Mark Segall]

This is possible with automation.  You just need to establish a trigger.  For example, you could have something like this:

• TRIGGER: Issue Created
• CONDITION: Issue Type = Sub-Task
• ACTION:
  • Edit Issue (Billing Account)
  • {{issue.parent.Billing Account}}

NOTE - I'm assuming the field name is Billing Account.  Change accordingly.

You can also create a similar automation rule that updates all sub-tasks when the billing account changes on the parent:

• TRIGGER: Field Value Changed (Billing Account)
• BRANCH (Sub-Tasks)
  • Edit Issue (Billing Account)
  • {{triggerIssue.Billing Account}}

[Alexis Gutierrez]

Is there any way to have all the details copied or I need to do this one by one?

[Mark Segall]

You would need to manually add all of the desired fields you want copied to your sub-task, but it's a one-time configuration and then it'll just work from then on.

[Alexis Gutierrez]

I tried what you have above but it failed creating the task at all. The tasks have already been created. We doubled back to add sub task to these tasks. I noticed the detail information was not moving over to the sub task. But with this rule above I was not able to create a normal Task.

[Mark Segall]

You shouldn't need JSON.  Can you please share a screenshot of the Edit Issue Action?

[Alexis Gutierrez]

[Mark Segall]

In the "Choose fields to set" drop-down, you'll want to select the LAE required field and cut/paste what you have in the "More Options" section there. 

[Alexis Gutierrez]

Gave me a different error.

[Mark Segall]

Are you using a different field configuration for Sub-Tasks vs their parent tasks?  From the error, it appears that the AE required field is not available.

[Alexis Gutierrez]

AE Required is a custom check box field. Does it matter if it's in the Description fields or the context fields?

[Mark Segall]

Ahh checkbox field will be a little different. Replace your edit issue action with this:

{{issue.parent.AE required.value}}

[Alexis Gutierrez]

I tried that as well and still it's not working... I might have to have all those done manually.

Thank you,

[MrBadExample]

Hi @Alexis Gutierrez

There is no easy way to do it but you can try one of the following methods:

- Create custom ScriptRunner Listener that will update field value of Sub-task once it is modified in the parent Task.

- Use Jira Automation

- Or you can consider using one of plugins provided here: JRASERVER-5225

Regards,

Szymon