Change status when resolution is done in another issue project

[aviv_eldad]

Hi!

I have an issue that was created with automation in project A.

What I want is when this issue is done (meaning resolution = done), I want to change the status on the trigger issue (the one that caused the creation in the first place). The trigger issue is in project B. for now I don't have anything to link them.

What I thought of is to create a custom field that will be populated with some value (like the summary or something else) and in that way, I will know which issue to transition.

I feel that is not the correct way to approach it, and I would like some help. In addition, How can I transition issue in one project? only from global automation?

Thanks!

Aviv

[Walter Buggenhout · Accepted solution]

Hi @aviv_eldad

By modifying the automation rule that creates your issue originally, you can add the currently missing link. As in the example below, add a link between the newly created issue:

note that this will enable you to use this issue link in the future, but it won't fix the missing link for issues you created previously. You may want to try and fix the missing link for any still open issues you have around manually.

Once you have this in place, you can quite easily trigger status update between linked issues in the future. Using an automation like this one:

Since your question suggests your issues are stored in different projects, you would have to use a global automation rule indeed to make this work. As a recommendation, you may want to either restrict the scope of your automation rule to just your project A and B to avoid it kicks in each time the resolution is set to an issue all over your Jira instance. That is something you can specify in rule details > scope.

Hope this helps.

[aviv_eldad]

Thank you very much @Walter Buggenhout !

I will try that and update you, but it seems the right answer

[aviv_eldad]

Hi @Walter Buggenhout 

It worked! thank you very much!