Comment puis contacter le service support de Atlassian ?

[Absa Thiam]

Bonjour, j'aimerais avoir le contact du service support de Atlassian pour plus d'information 

[Gaurav · Accepted solution]

Hello @Absa Thiam 

Welcome to the community!!

Atlassian technical support team can be contacted through a support request. This can be raised here.

The general contact details for different teams are available here.

Hope this helps.

Regards,

--GG

----French translation using Google Translate----

Bonjour @Absa Thiam

Bienvenue dans la communauté !!

L'équipe d'assistance technique d'Atlassian peut être contactée via une demande d'assistance. Cela peut être soulevé ici.

Les coordonnées générales des différentes équipes sont disponibles ici.

J'espère que cela t'aides.

Salutations,

--GG

[Absa Thiam]

Bonjour @Gaurav  

Merci pour l'information 

Si vous avez une idée sur ma question précédente ( Comment puis-je avoir le nombre de bugs sur un projet et le nombre de bugs assignee a chaque Dev ? ) je suis a votre écoute. Merci

[Gaurav]

Hello @Absa Thiam 

This can be achieved using the 'Two Dimensional Filters' gadget, available natively while creating dashboards on Jira.

Atlassian documentation for creating a dashboard is available here.

And details about gadgets is available here.

Kindly accept the answer if this helps.

Regards

--GG

----French translation using Google Translate----

Bonjour @Absa Thiam

Cela peut être réalisé à l'aide du gadget "Filtres bidimensionnels", disponible en mode natif lors de la création de tableaux de bord sur Jira.

La documentation Atlassian pour la création d'un tableau de bord est disponible ici.

Et des détails sur les gadgets sont disponibles ici.

Veuillez accepter la réponse si cela vous aide.

Salutations

--GG

[Absa Thiam]

J'ai déja utilisé cette piste mais çane résoud pas mon problème

Quand je filtre sur projet et type de ticket il me donne le nombre de Bug créer sur tout les projet que j'ai sur jira, le nombre de tache créer sur tout les projets sur jira etc.

Résultat attendu : J'aimerais avoir le nombre de bug sur chaque projet et le nombre de bug assignee a chaque Dev

[Gaurav]

Hello @Absa Thiam 

Please confirm if you need all the details, like the number of bugs for a project along with the count of bugs assigned to a person, in a single report.

If yes, then you will need additional plugins like eazyBI.

Regards

--GG

----French translation using Google Translate----

Bonjour @Absa Thiam

Veuillez confirmer si vous avez besoin de tous les détails, comme le nombre de bogues pour un projet ainsi que le nombre de bogues attribués à une personne, dans un seul rapport.

Si oui, alors vous aurez besoin de plugins supplémentaires comme eazyBI.

Salutations

--GG

[Absa Thiam]

Bonjour @Gaurav  effictivement c'est ce que je veux faire 

Je vais essayer de suivre ce piste 

Merci

[Gaurav]

Happy to help @Absa Thiam . Kindly accept the answer if this helps.

Regards

--GG

----French translation using Google Translate----

Heureux d'aider @Absa Thiam . Veuillez accepter la réponse si cela vous aide.

Salutations

--GG

[Absa Thiam]

@Gaurav C'est fait 

Merci

[Absa Thiam]

@Gaurav J'ai essayé regarder la documentation de EazyBi mais je ne vois pas ce que je veux réellement

[Absa Thiam]

Bonjour @Gaurav 

Je suis revenu pour vous remercier hier j'ai finalement installer EazyBI pour voir ce que je peux avoir mais je vous dit que c'est génial

Pendant 15 jours je me documente sur comment résoudre mon problème et là vous m'avez sauvez la vie 

Merci encore

[Gaurav]

Happy to help @Absa Thiam 

[Zane eazyBI Support]

Hi @Absa Thiam

For the particular eazyBI report on bugs by project and assignees, use dimensions "Project", "Issue Type", and "Assignee". On the columns, select measures "Issue created" to see each assignee's total amount of issues. You can also select measures "Issues resolve" and "Open issues" to see the progress. For example, the report might look like in the picture below:

Sometimes it is easier to start with examples. Please check out Demo account with several ready-to-use repro examples: https://eazybi.com/accounts/1000/dashboards/51711-start-simple.

I would recommend watching a training video (12 min) on how to build reports to cover the main concepts and possibilities: https://docs.eazybi.com/eazybi/learn-more/training-videos#Trainingvideos-Episode3:Startbuildingreport.

Best,

Zane / support@eazyBI.com

[Absa Thiam]

Bonjour @Zane eazyBI Support 

Merci quelqu'un m'a deja recommandé cette application c'est ce que j'utilise en ce moment 

Merci

[Absa Thiam]

Hello @Zane eazyBI support member @Gaurav 

Now can you help me to create a metric that can calculate the tickets that are in progress?

The idea is that I have to calculate the time realized on each ticket ( Realized time = in progress - realized ) 

Then make an estimation in time of each ticket late or early ( Estimation - Realized time = late or early time )

Thanks

[Zane eazyBI Support]

@Absa Thiam, thank you for your interest in the eazyBI app! There are many possibilities for what report you can build.

eazyBI offers two dimensions, "Status" and "Transition Status", to analyze issues by their statuses. Each dimension is designed for a different purpose. For example, use the dimension "Status" to group and filter issues by their latest status, but the dimension "Transition Status" to analyze status change history and time spent in each workflow status.

If you woudl like to see the issue count grouped by their current status, then add the dimension "Status" and measure "Issues created" on report columns (here is documentation on mentioned measure and dimension: https://docs.eazybi.com/eazybi/data-import/data-from-jira/jira-core-measures-and-dimensions).

More report examples of similar use cases with the dimension "Status":

• https://eazybi.com/accounts/1000/cubes/Issues/reports/191237-unresolved-issues-by-assignee-and-status
• https://eazybi.com/accounts/1000/cubes/Issues/reports/261774-issues-created-per-status-category-and-priority

If you would like to see how much time each ticket spent on each status, then you might want to use the dimension "Transition Status" and measure "Days in transition status" (here is documentation on mentioned measures and dimension: https://docs.eazybi.com/eazybi/data-import/data-from-jira/import-issue-change-history).

Report examples on similar use cases:

• https://eazybi.com/accounts/1000/cubes/Issues/reports/145950-average-time-in-status-cycle-time
• https://eazybi.com/accounts/1000/cubes/Issues/reports/61947-issue-days-in-selected-status

[Absa Thiam]

Hi @Zane eazyBI Support member thank you for your availability I will follow his leads to see what I can get 

Thanks again for your help

[Absa Thiam]

Bonjour @Zane eazyBI Support j'aimerais avoir la date de création des problèmes sur eazyBI

 

[Zane eazyBI Support]

Hi @Absa Thiam

I believe you found the solution in the eazyBI Community (https://community.eazybi.com/t/afficher-la-date-de-creation-des-problemes/10087/2). In case someone else has a similar use case, I posted the solution also here.

“Issue created date” is an issue property showing the exact value when individual issues are on report rows. For example, if issue AAA-1234 has a creation date “14 Jul 2022”, the date could be shown only when the issue AAA-1234 is also visible on report rows.

If you would like to filter data by issue creation date, then add the “Time” dimension on report pages and select the period of interest.

If you would like to see the creation dates of individual issues, then add the “Issue” dimension on report rows and select to show individual issues on report rows.

Please see this example report “Project issues with details” with a detailed explanation of properties and numerical measures and when to use each of them: https://docs.eazybi.com/eazybi/learn-more/learn-eazybi-through-examples/project-issues-with-details.