Configure Kanban board

[Kevin Oechsle]

I'm having an issue configuring a Kanban board for one of my projects. the closed column is causing the board to load slowly/freeze up. I'd like to remove that or remove how many issues are described, but I can't seem to find the ... (more) button that the documentation keeps referring to. 

I'm an administrator both on the board and on the site in general, but I can't seem to find the button mentioned. Does anyone know what i'm doing wrong/know any better ways to help this board load better? 

Thank you! 

[Jack Brickey · Accepted solution]

What type of project is this? Is it possible that this is a business project and that the board you were looking at is a default board that cannot be configured? If you share a complete screenshot it might give us a bit more information.

now with that said, you started off saying that this is an issue with performance. That the number of issues in the closed column was causing the board to load slowly or lock up. Why do you assume that this is the case? Can you give details about how many number of issues you have on your board and in the closed column?

[Kevin Oechsle]

it IS a business project, so i guess that solves that mystery. Sorry to be so dense :/ The reason i think that is because the current number of issues showing in the "closed" column is 162. 

The "list" option also loads very slowly. 

[Jack Brickey]

162 should not really cause a problem to be honest. I don’t use a whole lot of business projects and often for those I do I create a full featured kanban board so that I can configure it. But I am wondering exactly what the algorithm is for aging of done issues for a default business board.  Might I ask what the oldest done issue is in your closed column. What is the oldest resolution date?

What exactly is the list option that you mentioned above and how slowly is slowly?

[Kevin Oechsle]

The oldest one appears to be from when we started using this board again at the end of July (we cleared all of the old data off the board). 

As for how slow, it freezes enough that Chrome brings up a "Page Unresponsive" warning due to the page not being interactive. It does eventually load, but it takes about 20 seconds or so to fully load. 

The list option just looks like a text only version of the board, i doesn't have the tickets located in different columns. 

[Jack Brickey]

That is indeed slow. Is it slow on other browsers? I would definitely suggest opening a support ticket with Atlassian. They will be able to log into your instance and have a look.

[Kevin Oechsle]

Ok i will look into that, thank you for you assistance. @Del Jensen thank you for your assistance as well. 

Have a great rest of the day!

[Trudy Claspill]

Are you working with a Company Managed project or a Team Managed project?

For a Company Managed project, there is a ... button in the upper right corner of the board display, and from there you would select Settings.

For a Team Managed project you need to go to Project Settings > Board, and that will give you a screen for modifying the columns on your board.

From you answers to the other suggestions I'm guessing that you are working with a Team Managed project. For those you cannot modify the filter or subfilter used by the board, nor modify the "Hide completed issues" value.

[Kevin Oechsle]

It says at the bottom "You are in a company managed project" is that what you are talking about? 

[Del Jensen]

@Trudy Claspill good catch.  I work in the Company Managed world and forget about the Team Managed one.  Thank you!

[Del Jensen]

Hi @Kevin Oechsle 

In the Kanban board settings, General area, scroll down to the bottom and there is a:  Hide completed issues older than field.  The values are: 1 week, 2 weeks, 4 weeks, Never mind, show all.

Sounds like you have the Never mind, show all selects.

Hope that helps.

Del

[Kevin Oechsle]

I can't seem to find the Kanban board settings on my project. I know there is supposed to be like a ... menu somewhere i can select it, but i am either blind or looking in the wrong place :/

[Del Jensen]

Ah, it could be you aren't the owner or don't have admin privs to edit it.  

In upper right corner of the board, select the 3 dots and then Board Settings, Then the General area.  If you don't have Board settings, then you will need to talk with the board admin.

[Kevin Oechsle]

that is strange, i think i built this board (albeit a long time ago), do you know where i'd look to see who is the owner? 

[Del Jensen]

You can try this:  https://yourJiraInstance.atlassian.net/jira/boards

[Kevin Oechsle]

No dice on that link, it just tells me that it's not available.  Our jira instance URL is companyname.jira.com if that makes a difference. 

[Kevin Oechsle]

I created a test project, and even with a brand new board, i still don't see the settings menu you referenced. It almost has to be a permissions issue like you said...

[Del Jensen]

Hmm, I don't believe that would matter.  Just a different place it lives.  By chance, have you tried to logout and back on again.  I've had weird things happen to me and that fixed it.  I use Chrome 99% of the time.

Here is a screen shot of the Kanban board area from earlier, more real estate this time.  It doesn't happen to be on the right side of screen and you need to scroll over by chance??

This is the far upper of my screen just below the bookmark toolbar for Chrome.

[Kevin Oechsle]

Ok i tried logging out and back in, i also tried a different browser, but I still get the same result. I've attached a copy of what i see in the same area you took your screenshot. I did not see it any further to the right near the top of the page either :( 

[Del Jensen]

well, darn.  now I'm stomped.  Wonder if @Trudy Claspill  has some ideas or @Jack Brickey 

You are cloud based and this is Jira software premium.  I'll keep looking.

[Kevin Oechsle]

Thank you, sorry to be a pain but i do appreciate your help!

[Ismael Jimoh]

Hi @Kevin Oechsle 

I’ll do the following:

• Go to the board configuration page
• Edit the sub-filter to not show issues in done status and which haven’t been updated for a while.

This means you have less issues shown on the board and hopefully this speeds up the board loading time.

[Kevin Oechsle]

That is part of the issue, i can't seem to locate the Kanban board settings anywhere. I know there is supposed to be a sub menu where i can select it, but i can't see it.