Convert every email inquiry to JIRA ticket

[Chandan Prajapati]

All the emails received on test@zyz.com should get converted into JIRA tickets in and linked to an epic

Let me know if we can achieve it by using JIRA APIs or any other possible ways.

[John Funk · Accepted solution]

Hi Chandan,

You can see more in the following post:

https://community.atlassian.com/t5/Jira-questions/Convert-emails-to-Issues-and-Tickets/qaq-p/704512

But the short info is here:

1. You can read about mail setup for customers here

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

2. You would need to setup a mail handler. You can read more here

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

[Chandan Prajapati]

Thanks for the reply, I will check the mentioned links.

[Chandan Prajapati]

By using the above URL, I could able to configure it.

But can we achieve the same kind of functionality by using the Jira API?

[John Funk]

Not sure about the API - I have not connected it to email - sorry. 

[Laura Luengas Paez]

I am having an issue where not all are getting converted to tickets? Is there a way of fixing this?

[Chandan Prajapati]

@Laura Luengas Paez - I have followed the following approach to achieve this feature.

• I have used Gmail APIs to read the emails from the inbox.
  • Feting subject, body, and from attributes from the inbox. 
• Then I am creating Jira ticket by using JIRA APIs.

Please let me know if you are also following the above approach and facing any issues.