Custom Field - Text Field multi-line missing

[Colleen Gotling]

Am I going insane or not?  I am trying to create new custom fields that are text field multi-line and that option no longer exists or I did something to hide it.  I know it was there before because I have custom fields I created previously with that type but now I can only choose test field single line or a paragraph with rich text.  I don't need rich text.  How can I get this back or is it gone forever?  

[Trudy Claspill · Accepted solution]

Hello @Colleen Gotling 

You are not going insane. They just renamed the custom field type. If you select it, in the Custom Fields list it still shows as "Text field (multi-line)".

[Colleen Gotling]

What did they rename it to because I am not seeing it where it should be and I don't see any other option that sounds like it would be the text field multi-line option.  The only thing close is paragraph but I don't want rich text.  Can I choose the paragraph field without the rich text?

[Trudy Claspill]

Honestly I don't recall if there was both a custom field type for "Paragraph (supports rich text)" and another for "Text field (multi-line)" previously.

What I have discovered is that if I select "Paragraph (supports rich text)" as the field type, then in the list of custom fields it shows the field type as "Text field (multi-line)". So I assumed that the original custom field type was renamed as "Paragraph (supports rich text)".

Looking at custom fields I created months and weeks ago that show their type as "Text field (multi-line)" I see that they currently support rich text. Maybe they always did, or maybe Atlassian has changed from having two types of multi-line fields (one that didn't support rich text and one that did) to having only one type of multi-line field.

[Colleen Gotling]

They definitely did not always support rich text but if it changed, then I just have to deal with it.