Disable mobile app

[Konstantin Zhabko]

Hello. I use JiraCloud (standard plan). I need to disable access to Jira and Confluence data from mobile apps. I found the article Create a mobile app policy but unfortunately, I do not see the "Security" tab or link to create it.

So I need the following:

• Disable mobile app access (recommended)
• Create a mobile app policy to control usage

See screenshot:

[Ashish Bijlwan · Accepted solution]

Hi @Konstantin Zhabko 

You account must be added as Org Admin then only you will get the Security tab. Please reach out to your Jira Admin to get your account added as Org Admin.

Thank you,
Ashish

[Konstantin Zhabko]

Ok, I will request Org Admin for my account. It solves my second issue - a policy set. But primarily, I need to disable mobile app access at all. Is it possible and HOW? I do not see any tutorial even with Org Admin permissions...

[Ashish Bijlwan]

Hi @Konstantin Zhabko 

Currently, there's no option for JIRA Cloud to disable JIRA Mobile App

For workaround you can refer the below.

https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-disable-Jira-mobile-access/qaq-p/900006

Also, there is ticket  already open for the same: https://jira.atlassian.com/browse/JRACLOUD-70966

Thank you,
Ashish

[Adnan Khan]

Hi i found that, maybe you can get some sort of help. Ensure that you have the necessary permissions to create mobile app policies. Verify your user account's permissions and make sure you have administrative rights or the required permissions to manage security settings. To know the more visit tagphone.