Don't have projects

[ESTER ESPAÑA]

I have many projects but today don´t have any project. Can you help me?? Where are projects backup??? it is very important for me.

[Fernando Eugênio da Silva]

@ESTER ESPAÑA 

I believe the following may have happened:

You may have lost product licenses that allow you to view projects;
Someone changed the permission scheme for these projects or removed you from the project

Ultimately, someone may have deleted or archived the project.

Please consider these cases in order and assess whether there have been any changes to your user's permissions or the projects you have lost.

If anyone else sees the projects then it could indeed be permission issues

[ESTER ESPAÑA]

Actually I think that the problem is the number of users has exceeded for that, i have a question if I upload my projects, can they delete my project again or have I to pay?

[Fernando Eugênio da Silva]

If you decrease the number of users that you believe you have exceeded and try to build the project again, you should be able to do it without any problems.

You will only need to pay if you consider keeping all users that exceed the current limit or if you want to have other advanced features.